Shipping & Delivery 

At LOOM, we want getting your creative supplies to be as easy as choosing them. We offer delivery across South Africa, so you can shop our range of yarn, fabric, sewing supplies, arts and crafts, stationery, baking, jewellery-making supplies, gifts and more from wherever you are.

Orders are carefully packed by our team at LOOM before being handed over to one of our trusted courier partners for delivery.

Delivery Across South Africa

We deliver to addresses throughout South Africa using established courier partners, which may include The Courier Guy, Fastway Couriers and Rhenus Express.

The courier used for your order may vary depending on your delivery address, parcel size and the service available for your area. This allows us to select an appropriate delivery option for each order.

Please ensure that the delivery address and contact details provided when placing your order are correct. LOOM cannot be held responsible for delays caused by incorrect or incomplete delivery information supplied at checkout.

Delivery Costs

Your applicable delivery fee will be displayed during checkout before you complete your purchase.

Delivery costs may vary depending on your delivery location, the size or weight of your order, and any delivery promotions that may be running at the time.

Where an item is particularly large, heavy or otherwise requires special delivery arrangements, additional delivery charges may apply. Where necessary, we will contact you before dispatching your order.

Processing & Dispatch

Once your order has been successfully placed and payment has been confirmed, our team will prepare and pack your order for dispatch.

We always aim to get orders on their way as quickly as possible. Processing and delivery times may be affected during weekends, public holidays, promotional periods or other particularly busy periods.

Once an order has been handed over to the courier, delivery timeframes are estimates and may be affected by circumstances outside LOOM's control.

Tracking Your Order

Where tracking is available, you will receive tracking information once your order has been dispatched.

You can use the tracking details provided to follow your parcel directly with the relevant courier.

Please note that tracking information may take some time to become active after your parcel has been collected from us.

Receiving Your Delivery

Please provide a delivery address where someone will normally be available to receive your parcel during courier delivery hours.

Depending on the courier and delivery method, the recipient may be required to provide confirmation of delivery.

If a courier is unable to complete delivery because no one is available, the courier may attempt redelivery or contact you to make alternative arrangements. Additional charges resulting from repeated unsuccessful delivery attempts may be payable by the customer where applicable.

Damaged Parcels or Missing Items

We take care when packing every LOOM order, but if your parcel arrives damaged or something appears to be missing, please contact us as soon as possible.

Please keep the original packaging and take clear photographs of the parcel, packaging and affected products. This helps us investigate the issue with the courier and resolve it as quickly as possible.

You can contact us at info@loomstore.co.za with your order number and details of the issue.

Delivery Delays

While we work with established courier partners, delays can occasionally occur due to circumstances outside our reasonable control, including severe weather, road disruptions, courier network delays, strikes, high-volume periods or other unforeseen events.

If you're concerned about an order that has not arrived within the expected timeframe, please contact us and we'll assist in following up with the courier.

Incorrect Delivery Details

Customers are responsible for ensuring that their delivery information is complete and accurate when placing an order.

If you notice an error in your delivery details, please contact us as soon as possible. If your order has not yet been dispatched, we'll do our best to update the information.

Once an order has been collected by the courier, we cannot guarantee that the delivery address can be changed. Additional courier charges resulting from incorrect delivery information may be payable by the customer.

Need Help With Your Order?

If you have a question about shipping, delivery or an existing order, we'd be happy to help.

LOOM

Brackenfell, Cape Town, South Africa

Email: info@loomstore.co.za

Phone: +27 21 200 0059