Join the LOOM Team

At LOOM, we believe creativity has the power to bring people together.

We're building more than a sewing store—we're creating a welcoming destination where people can discover new hobbies, learn new skills and find inspiration.

We're looking for an organised, trustworthy and customer-focused Retail Store Manager to lead the day-to-day operation of our Brackenfell store.

As our Store Manager, you'll be responsible for creating an exceptional customer experience, leading the day-to-day running of the store, maintaining beautiful displays, managing stock, supporting workshops and ensuring every visitor feels welcome.

What you'll be doing

• Deliver outstanding customer service every day.
• Help customers choose the right products for their projects. Advising customers on sewing machines, fabrics, haberdashery and creative products (training will be provided where needed).
• Keep the store beautifully presented and organised. Maintaining beautiful product displays.
• Receive, unpack and merchandise new stock.
• Process sales accurately.
• Assist with workshop preparation and events.
• Maintain high standards of cleanliness and presentation.
• Help build a warm, creative community around LOOM.
• Managing the Point of Sale (cash handling, transactions, refunds, gift cards, opening and closing the till)
• Opening and closing the store.
• Managing stock levels and reporting low inventory.
• Keeping the store clean, organised and inviting.
• Following store procedures and safeguarding company assets.
• Working closely with management to improve store performance.

We'd love to meet someone who is...

• Friendly and approachable.
• Honest and trustworthy.
• Organised and detail orientated.
• Proactive and self-motivated.
• Comfortable working independently.
• Passionate about helping customers.
• Excited to learn about sewing, crafting and creativity.

Why work at LOOM?

You'll be joining a growing creative business where you'll have the opportunity to make a real impact. We're looking for someone who wants to grow with us and help build something special.